Regulations of the company 3dArtech Sp. z o.o.

dated January 1, 2022

  • 1. Definitions
  1. Operator – The company 3dArtech Sp. z o.o., located at Malików 150D, 25-639 Kielce, Tax Identification Number (NIP) 9591998442, phone number: +48 793 070 053, email address: [email protected].
  2. Client – A natural person who has reached the age of eighteen, having full capacity to perform legal actions, a legal person, and an organizational unit not having legal personality, using the Store to conclude a sales agreement with the Operator.
  3. Store – An online service operating under the domain, used for selling Goods via the Internet.
  4. Goods – Items offered for sale by the Operator.
  • 2. General Provisions
  1. The online store, operating under the domain, is run by the Operator.
  2. The Operator conducts the sale of machines and consumables.
  3. The Operator conducts the sale of Goods worldwide.
  4. The Client is obliged to use the Store in accordance with the applicable laws, especially in accordance with the provisions of these Regulations.
  5. The use of the Store by the Client must not infringe on the rights of other Clients.
  6. The Client commits not to transfer the right to use the Account to third parties.
  7. The Operator adheres to the code of good practice. The regulations regarding the code of good practice are contained in the Act of August 23, 2007, on counteracting unfair market practices, Journal of Laws 2007 No. 171 item 1206, as amended.
  • 3. Rules for Making Purchases by the Client
  1. To place an order, the Client uses the Store’s website.
  2. The Client makes payment for the Goods via the payment channel provided in the Store by the Operator.
  3. The Operator does not conduct sales on a cash-on-delivery basis.
  4. The Client is required to immediately make payment for the ordered Goods.
  5. The order will be processed after the funds have been received in the Operator’s bank account. The shipping date of the Goods is specified in the description of the goods or established via email.
  6. The moment of conclusion of the contract is considered to be the moment of receiving payment for the ordered Goods in the Operator’s account.
  7. The Operator issues a sales document in the form of a fiscal receipt or invoice – at the Client’s request.
  8. Prices of the Goods are given in the description of the goods.
  9. The place of conclusion of the contract is considered to be the Operator’s headquarters.
  • 4. Delivery of the Goods
  1. Delivery is made in one of the forms offered on the Store’s website. The choice of delivery form is up to the Client and occurs at his expense.
  2. If the Client benefits from a promotion offering free shipping, the Operator chooses the courier company and form of shipment at its own discretion.
  3. Insurance of the shipment is regulated by the terms of courier companies providing these services.
  • 5. Withdrawal from the Agreement
  1. The Client can withdraw from the sales agreement within 14 days from the date of conclusion of the agreement without giving any reason. The Client bears the shipping costs. The Goods must be returned in their original packaging.
  2. By withdrawing from the agreement, the Client submits a statement of withdrawal from the agreement to the Operator. The statement can be made on the form, which is annex no. 2 to the Act of May 30, 2014, on consumer rights, Journal of Laws 2014 item 827.
  3. To meet the 14-day deadline, it is sufficient to send the statement before its expiration to the Operator’s address or email: [email protected].
  4. In the event of withdrawal from the agreement, the agreement is considered not concluded.
  5. The Client is obliged to return the purchased Goods to the Operator, sending them to the address provided by the Operator. The Operator makes a payment refund to the Client. What the parties have provided is returned promptly, no later than 5 days from the day the Client withdrew from the agreement.
  6. The Client is responsible for the decrease in value of the Goods resulting from using them in a way beyond necessary to establish the nature, characteristics, and functioning of the Goods.
  • 6. Warranty for Defects
  1. The Operator is liable to the Client if the sold Goods have physical or legal defects.
  2. A physical defect consists of non-compliance of the Goods with the agreement. In particular, the Goods sold are non-compliant with the agreement if:
  • it does not have the properties which the Operator assured the Client of, including by presenting a sample or model;
  • it does not have properties that Goods of this type should have due to the purpose specified in the agreement or resulting from circumstances or designation;
  • it is not suitable for the purpose about which the Client informed the Operator at the conclusion of the agreement, and the Operator did not raise any objections to such designation;
  • the Goods were delivered to the Client in an incomplete state.
  1. The Operator is liable to the Buyer if the sold Goods are burdened with the right of a third party (legal defect).
  2. The Operator is exempt from liability under warranty if the Client knew about the defect at the time of conclusion of the agreement.
  3. The Operator is not liable to the Client for the Goods not having properties resulting from public assurances as mentioned in Art. 556(1) § 2 of the Act of April 23, 1964 – Civil Code, Journal of Laws 1964 No. 16 item 93, as amended, if he did not know about these assurances or, judging reasonably, could not have known, or they could not have influenced the Client’s decision to conclude the sales agreement, or when their content was corrected before the conclusion of the sales agreement.
  4. The Operator is liable under warranty for physical defects that existed at the moment of the hazard passing onto the Client or resulted from a cause inherent in the sold Goods at the same moment.
  5. If the Goods have a defect, the Client may submit a declaration of price reduction or withdrawal from the agreement, unless the Operator immediately and without excessive inconvenience for the Client replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods were already replaced or repaired by the Operator or the Operator failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defect.
  6. The Client may instead of the removal of the defect proposed by the Operator, demand the replacement of the Goods with defect-free ones, or instead of replacement, demand the removal of the defect, unless bringing the Goods into compliance with the agreement in the manner chosen by the Client is impossible or would require excessive costs compared to the method proposed by the Operator. When assessing the excessiveness of the costs, the value of the Goods free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which another method of satisfaction would expose the Client.
  7. The Client cannot withdraw from the agreement if the defect is insignificant.
  8. The Client may demand the replacement of the Goods with defect-free ones or the removal of the defect if the sold Goods have a defect.
  9. The Operator may refuse to comply with the Client’s request if bringing the defective Goods into compliance with the agreement in the manner chosen by the Client is impossible or would require excessive costs compared to another possible method of bringing into compliance with the agreement.
  10. The Client who exercises the rights under the warranty is obliged to deliver the defective Goods to the Operator’s headquarters at the Operator’s expense.
  11. If among the Goods sold only some are defective and can be separated from the defect-free things without harm to both parties, the Client’s right to withdraw from the agreement is limited to the defective Goods.
  12. If due to a physical defect of the sold Goods, the Client submitted a declaration of withdrawal from the agreement or price reduction, he may demand compensation for the damage he suffered by concluding the agreement, not knowing about the existence of the defect, even if the damage was a consequence of circumstances for which the Operator is not responsible, in particular, he may demand the reimbursement of the costs of concluding the agreement, costs of receiving, transport, storage, and insurance of the thing, and reimbursement of the expenditures made to the extent that he did not benefit from these expenditures.
  13. The Operator is liable under warranty if a physical defect is found before the lapse of two years from the day of issuing the thing to the Client.
  14. The claim to remove the defect or replace the Goods with defect-free ones expires after one year, counting from the day the defect was found. In the case of a legal defect, the period begins from the day the Client learned about the existence of the defect, and if the Client learned about the existence of the defect only as a result of a lawsuit by a third party – from the day the judgment issued in the dispute with the third party became final.
  • 7. Complaints
  1. Complaints can be submitted in writing – by sending or submitting in person at the Operator’s headquarters, by phone at the number: +48 793 070 053, or electronically to the email address specified by the Operator: [email protected].
  2. The cost of the phone call is determined according to the rate of the operator.
  3. Complaints are considered no later than 14 days from the date the Operator receives the shipment with the complained product. The Client will be informed about the result of the complaint in writing within 14 days of submitting the complaint.
  4. The complaint should include:
  • presenting the circumstances justifying the complaint, i.e., a description of the Goods’ defect;
  • specifying the claim.
  • 8. Warranty and Post-Warranty Service for Gaia Multitool Printers
  1. The warranty period for consumers is 2 years. The warranty period for businesses is 1 year.
  2. In the event of a printer failure, it should be reported via email to [email protected]. The report should detail the symptoms of the malfunction and include photos or a video illustrating the problem.
  3. The manufacturer offers four repair options:
  • Remote service free of charge during the warranty and post-warranty period in the following cases:
    • Starting the printer and adjusting it to the production line
    • Conducting the recommended inspection and maintenance work
    • Solving software or mechanical problems
    • Restarting the printer that has not been used and is being reintegrated into the production process

Remote service allows for the quick start-up of the machine without the need to send it back to the manufacturer, avoiding additional costs related to packing and shipping. Remote support includes assistance through instructional videos and the possibility of remote access to the user’s computer connected to the printer. During the post-warranty period, the client covers the costs of parts and shipments.

  • Warranty and post-warranty service performed by the local distributor, which includes on-site repair of the machine.
  • Door-to-door service, available only if other methods of repair prove ineffective. This form is available only during the warranty period. If this option is chosen, the client is obliged to properly package the printer in the wooden crate provided with the device, on a pallet measuring 120 cm x 80 cm and a height of 150 cm including the pallet. The courier is commissioned by the manufacturer, and the client cannot order their own carrier.
  • Post-warranty service carried out at the manufacturer’s facility. The client must pack the printer into a wooden crate on a pallet measuring 120 cm x 80 cm and send it to the address of the manufacturer’s facility. The client covers the costs of transport and repair.
  1. The warranty does not cover consumable items such as: extruder screws (durability depends on the type of clay printed), seals, nozzles.
  2. The warranty does not cover items that wear out in accordance with the purpose of the machine: ball baskets of printer arms, timing belts, clutch inserts. They are subject to inspections and maintenance work of the machine and are supplied at the client’s expense during the warranty and post-warranty period. The manufacturer in both cases provides free Remote Service for the replacement of these elements.
  • 9. Personal Data Protection
  1. The Operator collects and processes the personal data provided by the Client in accordance with the Act of August 29, 1997, on the protection of personal data, Journal of Laws No. 133, item 883, as amended, and in accordance with the privacy policy. Providing personal data is voluntary. Consent of the Client is required for their processing.
  2. The Client’s personal data will be processed exclusively for the purpose of executing the placed order, including issuing an invoice. These data are not processed or used for any other purpose.
  3. The Client’s personal data are confidential and will not be transferred, resold, or lent to other persons or institutions.
  4. Only the Operator has access to personal data.
  5. The Client, who filled out the order form, has the possibility to access their data for verification, modification, or request their deletion.
  • 10. Final Provisions
  1. The owner of the Store is the Operator. It is forbidden to copy and process the content contained on the Store’s website without the Operator’s written consent.
  2. Polish law is the governing law for the agreement between the Client and the Operator. Any disputes related to the services provided by the Operator will be settled by the competent Polish common courts in Kielce.
  3. In matters not regulated in these Regulations, the provisions of the Act of April 23, 1964 – Civil Code, Journal of Laws 1964 No. 16 item 93, as amended, and the Act of May 30, 2014, on consumer rights, Journal of Laws 2014 item 827, apply.